Privacy Policy

Last updated: 6 March 2026

Welcome to The House Of Bloom. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.thehouseofbloom.co.uk, place an order, or contact us. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. If you have any questions about this policy, please contact us using the details below.

Business name: The House Of Bloom
Address: 37 High East Street, Dorchester, Dorset, DT1 1HN
Email: info@thehouseofbloom.co.uk
Phone: 01305 608554

We are the data controller responsible for your personal data.

• Name
   
• Billing address
   
• Delivery address
   
• Email address
   
• Phone number
   
• Gift message or card message
   
• Order details
   
• Account login details (if applicable)
  Payment information

Payments are usually processed through third-party payment providers. We do not store full card details.

When you visit our website, we may automatically collect:

• IP address
   
• Browser type
   
• Device information
   
• Pages visited
   
• Cookies and tracking data
   

We use your personal data for the following purposes:

• To process and deliver flower orders
   
• To manage payments and invoices
   
• To contact you about your order
   
• To provide customer support
   
• To improve our website and services
   
• To comply with legal obligations
   
• To send marketing emails (only with your consent)

Payments are usually processed through third-party payment providers. We do not store full card details.

When you visit our website, we may automatically collect:

• IP address
   
• Browser type
   
• Device information
   
• Pages visited
   
• Cookies and tracking data

We use your personal data for the following purposes:

• To process and deliver flower orders
   
• To manage payments and invoices
   
• To contact you about your order
   
• To provide customer support
   
• To improve our website and services
   
• To comply with legal obligations
   
• To send marketing emails (only with your consent)

Under the UK General Data Protection Regulation, we rely on the following lawful bases:

• Contract – to fulfil your flower order
   
• Legitimate interests – to operate and improve our business
   
• Legal obligation – for accounting and tax records
   
• Consent – for marketing communications

We may share your personal data with trusted third parties including:

• Payment processors
   
• Website hosting providers
   
• Delivery services or couriers
   
• IT support providers
   
• Professional advisers (accountants or legal advisers)
   

These providers are required to keep your data secure and use it only for authorised purposes.

We retain personal data only for as long as necessary, including:

• Order records: up to 6 years for tax and accounting purposes
   
• Marketing data: until you withdraw consent
   
• Customer enquiries: typically 12 months
   

Under UK data protection law, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Object to certain processing
   
• Restrict processing
   
• Data portability
   
• Withdraw consent for marketing
   

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Our website uses cookies to:

• Ensure the website functions properly
   
• Improve user experience
   
• Analyse website traffic
   

You can control cookies through your browser settings.
More details can be found in our Cookie Policy.

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure website encryption (SSL)
   
• Restricted access to personal data
   
• Secure payment processing
   
• Regular system monitoring

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@thehouseofbloom.co.uk
Phone: 01305 608554
Address: 37 High East Street, Dorchester, DT1 1HN